Color Me Cookie Policies & Details

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Late Policy for Appointments

1. At Color Me Cookie (CMC), we value both the time shared during your appointment, as well as the time shared with other clients. To ensure smooth operations and fairness to all, CMC has implemented the following late policy for appointments that do not require a deposit but result in the need to rebook. 

I. Arrival Time: Clients are expected to arrive on time for their scheduled appointments. Arriving late may result in a reduced service time or the need to reschedule the appointment entirely. 

II. Grace Period: A grace period of 20 minutes will be provided for clients who arrive late. During this time, CMC will make every effort to accommodate the client and provide the full service as scheduled. 

III. Late Arrival: If a client arrives after the designated grace period, CMC will assess the impact on the schedule and the feasibility of providing the full service within the remaining time. In some cases, it may be necessary to reschedule the appointment to ensure that all clients receive the attention and service they deserve. 

IV. Rebooking Process: If a client's appointment needs to be rescheduled due to late arrival, CMC will work with the client to find a suitable alternative appointment time. CMC will make every effort to accommodate the client's schedule and minimize any inconvenience caused. 

V. Cancellation for Extreme Lateness: Appointments that are later than 20 minutes and those without prior notice of lateness will automatically be cancelled. In such cases, a rebooking fee may be imposed on future appointments to cover the costs associated with the missed appointment slot. 

VI. Communication: Clear communication is key to ensuring a smooth rebooking process. Clients who anticipate being late for their appointment are encouraged to contact Color Me Cookie as soon as possible to inform CMC of the delay. This allows CMC to make necessary adjustments to the schedule and minimize disruptions. 

VII. Repeat Offenses: Clients who repeatedly arrive late for their appointments or fail to provide prior notice of lateness may be subject to additional measures, such as requiring a deposit for future bookings or limitations on scheduling availability.

VIII. Exceptions: In certain circumstances, such as unforeseen emergencies or unavoidable delays, exceptions to this policy may be made at the discretion of Color Me Cookie. We understand that extenuating circumstances can arise and will strive to accommodate clients to the best of our ability. By adhering to this late policy, we aim to maintain a fair and efficient appointment schedule for all clients at Color Me Cookie.

Cancellation Policy

2. Clients are kindly requested to provide at least 24-hour notice for any appointment cancellations or rescheduling. Failure to do so will result in the forfeiture of the deposit fee. 

I. Nonrefundable Deposit: The deposit fee is nonrefundable in the event of a missed appointment or late cancellation. This policy ensures that our time is respected, and that Color Me Cookie can continue to provide quality service to all clients. 

II. Booking Acknowledgement: By booking an appointment with Color Me Cookie, clients acknowledge and agree to abide by our cancellation fee policy.

Limitation of Liability Waiver Policy

1. At Color Me Cookie, we prioritize the safety and well-being of our clients. Please carefully review the following limitation of liability waiver policy: Assumption of Risk: By receiving services at Color Me Cookie, you acknowledge and accept the inherent risks associated with salon services, including but not limited to haircuts, coloring, styling, chemical treatments, and other beauty procedures. You understand that these services entail potential risks, such as allergic reactions, skin irritation, or other adverse effects. 

I. Voluntary Participation: Your participation in salon services is voluntary, and you agree to undergo these services at your own risk. You understand that Color Me Cookie will take all reasonable precautions to ensure your safety, but there is always a possibility of unforeseen circumstances or reactions beyond our control.

II. Release of Liability: You release Color Me Cookie, its owner, employees, contractors, and affiliates from any liability for personal injury, property damage, or other losses that may occur as a result of salon services, except in cases of gross negligence or willful misconduct on the part of Color Me Cookie.

III. Limitation of Damages: In no event shall Color Me Cookie, its owner, employees, contractors, or affiliates be liable to you or any third party for any indirect, consequential, incidental, special, or punitive damages arising from or related to salon services, including but not limited to lost profits, loss of business, or loss of data. 

IV. Maximum Liability: If, despite the limitations set forth in this policy, Color Me Cookie is found to be liable for any damages arising from salon services, our liability shall be limited to the amount paid by you for the specific service in question. 

V. Scope of Waiver: This limitation of liability waiver applies to all salon services provided by Color Me Cookie, including but not limited to haircare, skincare, and other beauty treatments. 

VI. Legal Capacity: You represent that you have the legal capacity to enter into this waiver agreement and that you have read and understood its terms before receiving any salon services at Color Me Cookie. 

VII. Continued Compliance: You agree to comply with all safety instructions, guidelines, and recommendations provided by Color Me Cookie during your visit to mitigate risks associated with salon services.

Salon Redo Policy 

3. At Color Me Cookie, our priority is to ensure that every client leaves satisfied with their service. We understand that there may be occasions where adjustments are necessary. To maintain the quality of our services and uphold our commitment to customer satisfaction, we have established the following redo policy: Contact Period: Clients have up to three (3) days after their initial service to contact Color Me Cookie in the event that they require a redo or adjustment. 

I. Redo Evaluation: Upon receiving a request for a redo, we will evaluate the circumstances to determine the appropriate course of action. This evaluation will take into account factors such as the nature of the service, the client's concerns, and any other relevant considerations. 

II. Redo Process: If it is determined that a redo is necessary, the client will be scheduled for an appointment at the earliest available time. During this appointment, we will strive to address the client's concerns and ensure that they are completely satisfied with the results. 

III. Price Adjustment: The price for a redo service may vary depending on the circumstances. Factors such as the nature of the adjustment needed, the original service provided, and any additional resources required will be taken into consideration when determining the price of the redo. 

IV. Client Responsibility: Clients are responsible for communicating their concerns regarding the initial service within the specified three (3) day period. Failure to do so may impact our ability to accommodate redo requests. 

V. Exceptions: In certain cases, exceptions to this policy may be made at the discretion of Color Me Cookie. Such exceptions will be based on factors such as extenuating circumstances and the client's satisfaction history with Color Me Cookie. 

VI. Communication: Clear communication between the client and the salon is essential to ensure that any concerns are addressed promptly and effectively. Clients are encouraged to reach out to Color Me Cookie directly with any questions or issues regarding their services. By adhering to this redo policy, Cookie aims to maintain the highest standards of quality and client satisfaction at Color Me Cookie. 

Photo Release Policy 

4. At Color Me Cookie, Cookie takes pride in our work and occasionally document our clients' transformations to showcase our services and expertise. Please review the following policy regarding the use of photographs taken during your service. 

I. Consent: By receiving services at Color Me Cookie, you grant us permission to take photographs before, during, and after your service. These photographs may be used for promotional purposes, including but not limited to social media posts, website galleries, marketing materials, and advertising campaigns. 

II. Anonymity: Color Me Cookie respects your privacy. If you prefer not to be featured in any promotional materials, please inform CMC before your service begins. We will ensure that your identity remains anonymous in any photographs taken. 

III. Usage Rights: By agreeing to this policy, you grant Color Me Cookie, the non-exclusive, royalty-free, worldwide rights to use, reproduce, distribute, and display the photographs taken during your service for promotional purposes. You understand that these photographs may be shared with the public and may appear in various online and offline platforms. 

IV. Modification: Color Me Cookie may edit or modify the photographs to enhance their quality or fit them into our promotional materials. However, we will not alter the appearance of our clients in a misleading or deceptive manner. 

V. Release of Liability: You release Color Me Cookie and its employees from any liability associated with the use of the photographs as described in this policy. You understand that Color Me Cookie will make reasonable efforts to protect your privacy and respect your wishes regarding the use of your likeness in promotional materials. 

VI. Revocation of Consent: If you change your mind and no longer wish for your photographs to be used for promotional purposes, you may revoke your consent by contacting Color Me Cookie in writing. We will promptly remove any photographs featuring you from Color Me Cookie promotional materials upon receipt of your request. By receiving services at Color Me Cookie, you acknowledge that you have read and understood this photo release policy and agree to its terms.

Communication and Dispute Resolution Policy

5. At Color Me Cookie, we are committed to open communication and resolving any issues or disputes that may arise with our clients in a fair and timely manner. Please review the following communication and dispute resolution policy.

I. Open Communication: we encourage open and honest communication between our clients and Color Me Cookie. If you have any questions, concerns, or feedback regarding our services, please feel free to discuss them with us. We value your input and strive to address any issues promptly. 

II. Dispute Resolution: In the event of a dispute or disagreement between a client and Color Me Cookie, we will make every effort to resolve the matter amicably and fairly. We believe that most disputes can be resolved through constructive dialogue and mutual understanding. 

III. Informal Resolution: Initially, Color Me Cookie encourages clients to attempt to resolve any disputes informally by discussing the issue directly with us. We will listen attentively to your concerns and work together to find a satisfactory resolution. 

IV. Formal Complaint Process: If a dispute cannot be resolved informally, clients may submit a formal complaint in writing to Color Me Cookie. The complaint should include a detailed description of the issue, any relevant documentation or evidence, and the desired outcome or resolution. 

V. Response and Resolution: Upon receipt of a formal complaint, Color Me Cookie will promptly investigate the matter and provide a written response to the client within a reasonable timeframe. We will strive to address the client's concerns and propose a resolution that is fair and appropriate under the circumstances.

VI. Mediation: If necessary, Color Me Cookie may suggest mediation as a means of resolving the dispute. Mediation involves a neutral third party who facilitates communication and negotiation between the parties to reach a mutually acceptable solution. 

VII. Arbitration: In the unlikely event that a dispute cannot be resolved through mediation, both parties may agree to submit the dispute to arbitration. Arbitration is a private and expedited process in which an impartial arbitrator hears the arguments from both sides and renders a binding decision. 

VIII. Legal Recourse: This communication and dispute resolution policy does not preclude clients from seeking legal recourse if they believe their rights have been violated. However, we encourage clients to exhaust all available avenues for resolving disputes internally before pursuing legal action.

Video and Audio Surveillance Policy

6. At Color Me Cookie, we prioritize the safety and security of clients, employees, and premises. To ensure a safe and welcoming environment, CMC have implemented the following video and audio surveillance policy.

I. Purpose: Video and audio surveillance systems are installed in the suite for the purpose of enhancing safety, security, and operational efficiency. These systems may record footage and audio. 

II. Scope: Video and audio surveillance may cover any area within the suite, such as the reception area, doorway, and other common areas of the suite. These surveillance measures are intended to deter misconduct, prevent theft, and promote a secure environment for all individuals. 

III. Notice: Signs will be prominently displayed throughout the suite premises to notify clients and visitors that video and audio surveillance is in use. By entering the salon, individuals acknowledge and consent to being recorded as per this policy. 

IV. Data Storage and Retention: Recorded video and audio footage will be stored securely and retained for a limited period in accordance with applicable laws and regulations. Access to surveillance recordings will be restricted to authorized personnel for legitimate purposes, such as security investigations or law enforcement requests. 

V. Access and Disclosure: Access to surveillance recordings will be limited to authorized personnel on a need-to-know basis. Disclosure of recorded footage to third parties will only occur in compliance with applicable laws and regulations, or as required by court order or legal process. 

VI. Client Privacy: Color Me Cookie is committed to protecting the privacy of clients. Surveillance cameras will not be installed in areas where clients have a reasonable expectation of privacy, such as changing rooms or restrooms. 

VII. Compliance: Color Me Cookie will comply with all applicable laws and regulations governing video and audio surveillance, including but not limited to data protection laws, privacy regulations, and labor laws. 

VIII. Feedback and Inquiries: Clients who have questions or concerns regarding our video and audio surveillance policy are encouraged to contact Color Me Cookie for clarification. We value your feedback and strive to address any concerns promptly and transparently. 

Please be advised that these terms and conditions are subject to change without prior notice. We reserve the right to modify, alter, or update these terms at any time, as deemed necessary. It is recommended that you review these terms periodically for any changes. Your continued use of our services following any modifications constitutes your acceptance of the updated terms. If you have any questions or concerns regarding our terms and conditions, please don't hesitate to contact us.